Thursday, November 01, 2012

'A seat at the table'

According to Ulrich and Brockbank, the future HR professionals will have to become more knowledgeable about internal operations and increase their knowledge of critical external factors such as customer requirements, supplier relations and competitive market structures, domestic and international regulatory issues, globalisation and the requirements of capital markets. HR professionals will also have to increase their focus on creating value for the external stakeholder. In creating value for the external stakeholder, HR professionals will have to design internal processes that have a direct impact on the customer. Compensation and performance management will be designed to influence consumer choices. In tune with the investment community, which has started to account for intangibles like human capital assets and leadership development, the CEO will expect HR leaders to design processes and organisational capabilities which will enhance the stakeholder value. This is though, not to suggest that HR can bring along this transformation alone. Business leaders and board members will also need to help HR integrate better with line functions and the organisational decision-making processes. Senior leadership will also need to project and position HR as a strategic function across functional borders to reap the benefits of a new and transformed HR system.

In the recruitment arena for HR professionals, we have already seen a significant demand for HR executives who are able to participate in discussions on business strategy from both an HR and a stakeholder perspective, translating the human capital ramifications of business into quantifiable results. Organisations now want HR leaders to be champions of business performance whose decisions and efforts in the HR arena are designed to positively impact business outcomes. It probably is the time to look beyond and start thinking like a CEO, and only then will HR be able to evolve from being a strategic business partner to a business leader. Read more...

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